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Terms & Conditions

This outlines the framework for the services at Carla Buckley Nutrition.

You will discuss and agree what support you want from your nutritional therapist in your first session, and review the progress and focus of your work together as you go along. 

PAYMENT

Payments are made by a secure online payment system. You shall be invoiced for payment before the consultation and payment of your invoice confirms the appointment.

The fee for any service is due 72 hours before the appointment at the latest and payment must be made to reserve/ hold an appointment. Any other charges you may incur in connection with your use of the service are payable upon the  third party’s terms and conditions. Other services including purchase of supplements and/or biochemical testing may be recommended but are optional.

When buying a consultation or package, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

You are required to pay for sessions, which are missed or cancelled, with less than 48 hours’ notice. It is important that you attend sessions regularly. However, if you do need to cancel an appointment please let your nutritional therapist know with at least 48 hours’ notice. You can do this by emailing carlabuckleynutrition@gmail.com. If you need to cancel remaining sessions on a package, the refund will be calculated based on ‘one off’ session fees with an additional £50 admin fee.

All sessions booked and paid for are to be used within 3 months of booking.

CONFIDENTIALITY

The confidentiality of each client is treated seriously at Carla Buckley Nutrition. There are however, some limits and exceptions to confidentiality. 

If your nutritional therapist has serious concerns about your safety or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact. Carla Buckley Nutrition keeps a record of your name, contact details and dates and times of appointments on a password-protected database. Your consultant is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by Carla Buckley Nutrition to evaluate the service contain anonymised data and will not contain any identifying information of clients. 

PROBLEMS AND COMPLAINTS

If you are having a problem with your nutritional therapist, or the service, which you have not been able to resolve with your consultant, you may raise this by emailing carlabuckleynutrition@gmail.com who will support you in finding a resolution.

Working on Zoom and Phone, it is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online. We will call you for any phone sessions to a UK landline or mobile number. 

SCOPE OF PRACTICE

Carla Buckley practices in accordance with the British Association of Applied Nutrition & Nutritional Therapy’s ethical framework.

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. 

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided. 

THE NUTRITIONAL THERAPIST (NT) REQUESTS THAT CLIENTS NOTE THE FOLLOWING

THE CLIENT UNDERSTANDS AND AGREES TO THE FOLLOWING